Ibogaine Addiction Specialist Return and refund policy

At ibogaineaddictionspecialist We are committed to providing fast, reliable shipping services to our customers. This policy outlines our shipping methods, costs, timeframes, and terms to ensure transparency and customer satisfaction.

Eligibility for Refunds:

• Refunds are available for items returned within 30 days of the delivery date.
• To be eligible for a refund, the item must be unused, in its original condition, and in the original packaging.
• Proof of purchase, such as an order confirmation or receipt, is required to process a refund.

Non-Refundable Items:

• Custom or personalized items
• Sale items or items purchased with a discount code

How to Request a Refund:

1. Contact Us: To initiate a refund, please contact our Customer Service team at junglelivingchairs@gmail.com with your order number and reason for return.
2. Return Instructions: We will provide you with return instructions, including the shipping address for returning your item.
3. Shipping Costs: Return shipping costs are the responsibility of the customer, unless the item is defective or an error was made on our part. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

Processing Your Refund:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7-10 business days, and a credit will automatically be applied to your original method of payment.
• If your refund is delayed or missing, please check with your bank or credit card provider, as it may take additional time before your refund is officially posted.

Damaged or Defective Items:

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue, and we will arrange for a replacement or refund at no additional cost to you.

Exchanges:

We do not offer direct exchanges. If you need a different item, please return the original product for a refund and place a new order.