At Ibogaineaddictionspecialist, We are committed to providing fast, reliable shipping services to our customers. This policy outlines our shipping methods, costs, timeframes, and terms to ensure transparency and customer satisfaction.

1. General Shipping Information

1.1. Shipping Locations: We currently ship within United States and internationally to Only Canada.

1.2. Processing Time: Orders are typically processed within 1-15 business days. During peak seasons or promotional periods, processing times may be extended.

– Orders placed before 2:00 PM EST on business days are processed the same day
– Orders placed after 2:00 PM EST or on weekends/holidays are processed the next business day
– Processing time is 2-15 business days before shipment

Estimated delivery time based on customer locations
All destinations: 2-15 business days

1.3. Shipping Carriers:

We use reliable carriers, including UPS and Fedex, and other reputable courier services, depending on your location and the shipping option selected.

2. Shipping Rates and Delivery Times

2.1. Domestic Shipping (United States)

Free Shipping: We offer free shipping for all products within the United States
(everything is free shipping, no matter what the price or what the product).

2.2. International Shipping (Canada):

Standard International Shipping: Estimated delivery within 2 – 15 business days – $12.99, depending on the destination.

(If its going to Canada, we have to manually figure out how much shipping will be and then we talk to the customer one on one and let them know how much shipping will be), there is no free shipping for international orders like Canada

Shipping Rates: Calculated at checkout. Additional duties, taxes, or fees imposed by your country’s customs may apply and are the responsibility of the customer.

3. Order Tracking

3.1. Tracking Your Order: Once your order is shipped, you will receive a confirmation email with a tracking number and link. You can use this information to track your order through the carrier’s website.

3.2. Lost or Delayed Shipments: If your tracking information shows no updates for 10 business days, please contact us at sales@ibogaineaddictionspecialist.com, and we will assist you in locating your package.

4. Shipping Issues and Delays

4.1. Delivery Delays: While we strive to meet estimated delivery times, delays can occur due to unforeseen circumstances such as weather conditions, carrier issues, or customs processing. Jungle living is not responsible for such delays.

4.2. Incorrect Addresses: Please ensure that your shipping address is correct before finalizing your order. We are not responsible for failed deliveries due to incorrect or incomplete addresses.

4.3. Returned Packages: If a package is returned to us due to an incorrect address, failure to collect, or refusal, we will contact you to arrange redelivery. Additional shipping charges may apply.

5. Damaged or Missing Items

5.1. Damaged Items: If your order arrives damaged, please contact us within 7 days of receiving your package at sales@ibogaineaddictionspecialist.com with photos of the damage. We will work with you to resolve the issue, which may include a replacement or refund.

5.2. Missing Items: If your order is missing items, please reach out to us immediately, and we will investigate and correct the issue as quickly as possible.

6. International Customs and Duties:

6.1. Customs Fees and Duties: For international orders, customs fees, duties, and taxes are not included in the shipping cost and are the responsibility of the customer. These charges vary by country and are determined by your local customs office.

6.2. Customs Clearance: Delays in customs clearance may affect the delivery time. Jungle Living is not responsible for customs clearance delays.

7. Order Cancellations and Changes
7.1. Order Changes: Once an order has been placed, we are unable to make changes to the shipping address or items. Please double-check all details before confirming your order.

7.2. Order Cancellations: If you need to cancel an order, contact us as soon as possible. Orders that have already been shipped cannot be canceled, and you will need to follow our return process once received.

8. Contact Us:

If you have any questions or concerns about our Shipping Policy, please contact our Customer Service team at sales@ibogaineaddictionspecialist.com, We’re here to help!